CallGen SEO (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Scope of This Policy

This Privacy Policy applies to:

• Our website
• All services offered by CallGen SEO
• Any communications between you and our Company, including through automated systems and artificial intelligence (AI)

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

A. Information You Provide

We may collect personal information that you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Business name and details
• Appointment or booking information
• Any other information submitted through forms or communications

B. Automatically Collected Information

We may automatically collect:

• IP address
• Browser type and device information
• Website usage data
• Cookies and tracking data

C. Communication & Interaction Data

Because we provide AI-powered communication services, we may collect:

• Call recordings
• SMS/text message interactions
• Email communications
• AI-generated conversation logs and transcripts

3. How We Use Your Information

We use your information to:

• Provide and operate our services
• Contact you via phone, SMS, and email
• Deliver AI-powered outreach and follow-up communications
• Schedule and manage appointments
• Improve our systems, including AI training and optimization
• Conduct marketing and promotional activities
• Comply with legal obligations

4. AI & Automated Communications Disclosure

By providing your contact information, you acknowledge and agree that:

• You may be contacted using automated technology, including artificial intelligence (AI) systems
• Communications may include prerecorded voice messages, automated dialing, SMS/text messages, and email
• Calls and communications may be recorded, monitored, or analyzed for quality assurance, training, and operational purposes

Consent to receive communications is not a condition of purchasing any services.

5. Legal Basis for Processing (Where Applicable)

We process personal information based on:

• Your consent
• Our legitimate business interests
• Contractual necessity
• Compliance with legal obligations

6. Sharing of Information

We may share your information with:

• Customer relationship management (CRM) platforms
• Telecommunications providers
• Marketing and analytics providers
• Automation and AI technology providers
• Service providers and contractors

We do not sell personal information for direct monetary compensation.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze website traffic
• Improve functionality
• Deliver targeted advertisements

You can control cookie preferences through your browser settings.

8. Data Retention

We retain your information for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

9. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on your location, you may have rights to:

• Access your personal information
• Request deletion of your data
• Correct inaccurate data
• Opt out of marketing communications

You may exercise these rights by contacting us at the email below.

11. California Privacy Rights (CCPA Notice)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal data we collect
• The right to request deletion
• The right to opt out of the sale or sharing of personal information

We do not sell personal information for monetary compensation.

To exercise your rights, contact us at: privacy@callgenseo.com

12. Third-Party Services

Our website and services may include links to third-party platforms. We are not responsible for the privacy practices of those third parties.

13. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

14. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

15. Contact Information

CallGen SEO
2121 N Ocean Blvd #1702w
Boca Raton, Florida 33431
privacy@callgenseo.com

16. Do Not Sell or Share My Personal Information

If applicable under state law, you may request that we do not sell or share your personal information by contacting us at: privacy@callgenseo.com