These Terms of Service (“Terms”) govern your access to and use of the website, services, and products provided by CallGen SEO (“Company,” “we,” “us,” or “our”). By accessing or using our website or services, you agree to be bound by these Terms.

1. Acceptance of Terms

By using our website or services, you confirm that:

• You are at least 18 years old
• You have the authority to enter into these Terms
• You agree to comply with all applicable laws and regulations

If you do not agree, you may not use our services.

2. Description of Services

CallGen SEO provides marketing and communication services, including but not limited to:

• AI-powered lead generation
• Automated calling, SMS/text messaging, and email outreach
• Customer relationship management (CRM) integrations
• Appointment scheduling and automation tools
• Marketing optimization services

We reserve the right to modify or discontinue services at any time.

3. User Responsibilities & Compliance

You agree that you are solely responsible for:

• All data you provide or upload
• Ensuring that you have obtained all necessary consents from individuals you contact
• Compliance with all applicable laws, including but not limited to telemarketing, privacy, and data protection laws

You specifically agree to comply with:

• The Telephone Consumer Protection Act (TCPA)
• Do Not Call (DNC) regulations
• The CAN-SPAM Act
• Any applicable state or international privacy laws

You may not use our services to contact individuals who have not provided appropriate consent where required by law.

4. Consent to Communications

By submitting your information or using our services, you consent to receive communications from us, which may include:

• Phone calls
• SMS/text messages
• Emails
• Automated or AI-generated communications

You understand that:

• Communications may be sent using automated systems or artificial intelligence
• Consent is not a condition of purchasing any goods or services
• You may opt out at any time by following provided instructions

5. AI & Automated Communications Disclosure

You acknowledge and agree that:

• Our services may utilize artificial intelligence and automated systems to communicate
• Communications may occur without human intervention
• Calls may use prerecorded or AI-generated voices
• Calls and messages may be recorded, monitored, and analyzed for quality assurance, training, and operational purposes

6. No Guarantee of Results

We make no guarantees regarding:

• Lead generation results
• Conversion rates
• Revenue or business outcomes

All results vary based on multiple factors beyond our control.

7. Payment Terms

• All fees are due as agreed at the time of purchase or contract
• Payments are non-refundable unless otherwise stated in writing
• We reserve the right to suspend services for non-payment

8. Intellectual Property

All content, software, systems, and materials provided by CallGen SEO are the exclusive property of the Company. You may not:

• Copy, modify, or distribute our materials
• Reverse engineer or attempt to extract source code
• Resell or sublicense our services without written permission

9. Prohibited Uses

You agree not to use our services to:

• Send spam or unsolicited communications in violation of law
• Harass, abuse, or harm others
• Violate telemarketing, privacy, or data protection laws
• Upload or use data without proper authorization or consent

10. Third-Party Services

Our services may integrate with or rely on third-party providers (e.g., CRM platforms, telecommunications services). We are not responsible for:

• Third-party service interruptions
• Data handling practices of third parties
• Any damages caused by third-party services

11. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, special, or consequential damages
• We are not responsible for lost profits, lost data, or business interruption
• Our total liability is limited to the amount you paid us for services

12. Indemnification

You agree to defend, indemnify, and hold harmless CallGen SEO from any claims, damages, or liabilities arising from:

• Your use of the services
• Your violation of these Terms
• Your failure to comply with applicable laws, including telemarketing laws
• Any data you provide or communications you initiate

13. Termination

We may suspend or terminate your access to services at any time, with or without notice, for any reason, including violation of these Terms.

14. Privacy

Your use of our services is also governed by our Privacy Policy. By using our services, you consent to our data practices as described therein.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.

16. Dispute Resolution & Arbitration

Any disputes arising out of or relating to these Terms or our services shall be resolved through binding arbitration in the State of Florida. You agree to:

• Waive any right to a jury trial
• Waive participation in class actions or class arbitrations

17. Changes to Terms

We may update these Terms at any time. Continued use of our services constitutes acceptance of any changes.

18. Contact Information

CallGen SEO
2121 N Ocean Blvd #1702w
Boca Raton, Florida 33431
legal@callgenseo.com